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Help > FAQs > Troubleshooting > I cannot make a call
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I cannot initiate a callback through SMS
I cannot make a call
I forgot my password
I can not install your phone application
I cannot make a call
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First of all check your account balance. You can do it either through #7 sms command or through your Account section of our web portal. For more information about available sms command check “Format SMS commands” section.

Another common mistake is a format of your destination number. Make sure that it is in an international format. Check our dialing and numeration plan for more information.